Privacy Policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at gingermonkeydesign@gmail.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at gingermonkeydesign@gmail.com
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Important Information

Wall Decal & Wallpaper Info

Ginger Monkey wall decals and wallpaper can be installed on virtually any flat, clean surface and then removed and reused many times over without leaving any adhesive residue. They are easy to apply and remove and will not shrink, rip or wrinkle. As the material is a polyester fabric, it is Class A or 1 fire rated, green, non-toxic and perfectly safe to use anywhere in your home.

Please note that most of our wall decals are cut into colour and do not have a white border. They are 100% opaque so can be applied to any colour wall and easily overlapped without any show through. If a decal does have a white border or background, it will be stated in description.

Room image is an example only and may not be to scale - see exact sizes in product listing above.

Ginger Monkey wall decals and wallpaper has been designed to look like the images have been hand painted onto your wall.

Please note that due to varying screen displays, calibrations and inks used, the colours printed on your wall decal or wallpaper may vary from the example images shown on screen. This includes any wallpaper proofs that are emailed to you.

See our PRODUCT INFORMATION page for further information regarding our decals and for full installation instructions (also provided with your order).

Production Times

In order to provide our customers with the highest quality product and service possible, we choose to have all products made to order here in Melbourne, Australia. We do not hold stock, therefore turn around times may vary. Please see below for estimated production and dispatch times.

Wall decals will be shipped within 14 business days from ordering.

Wallpaper will be shipped within 2-5 weeks from ordering - You will be given a more accurate delivery time after ordering.

Gift vouchers are supplied instantly via email. No physical item will be sent.

Please note that Express Post shipping DOES NOT speed up the production time.

Order & Shipping Info

PAYMENT

We accept PayPal, Visa, MasterCard, Amex and Apple Pay and AfterPay.

Using Afterpay you can pay over 8 weeks and receive your order now! There's no interest or added fees and nothing to pay when ordering. Payment will be automatically deducted from your debit or credit card in four equal payments each fortnight over 8 weeks, and you will receive your order immediately.

SHIPPING

We currently use Australia Post for all deliveries. Shipping can take anywhere from 2-14 days (within Aus) from dispatch date. Delivery time varies depending on where you are located and the product ordered. We offer FREE STANDARD SHIPPING (Australia wide only) on all orders over $200.

CLICK HERE to check the delivery status of a current order. You will need to enter your Australia Post tracking number provided on your delivery confirmation email.

All products will be issued with a tracking number. You will be sent your tracking number via an automated email after your order has been dispatched.

Our FREE standard delivery includes tracking Australia wide however does not require a signature. If you require a signature upon delivery, please choose the 'Signature on Delivery' option for an additional cost (within Australia Only). By choosing the FREE standard shipping option, you agree to your order being left in a safe place by the driver without notification.

Express post delivery is available for an additional cost and includes overnight delivery (where available) and tracking. It does not include a signature on delivery. The Express Post shipping option does not shorten the production time - As all products are made to order, the standard required time to produce your order will remain the same. Your order will be sent express post when it's ready for dispatch.

Signature on Delivery is available for an additional cost and will require your order to be signed for on arrival. If you're not available to sign for the delivery, the driver will not leave your order in a safe place. Your order will be forwarded to your local post office awaiting signed collection.

We are based in Melbourne and are happy for you to collect your order to save on postage costs. Contact us for pick up details.

INTERNATIONAL SHIPPING

We ship all products worldwide. Shipping costs will be automatically calculated at checkout. Standard worldwide shipping includes tracking on all items. Delivery can take up to 3 weeks depending on the destination country.

You may wish to choose Express International Shipping to expedite your order. Express shipping can take anywhere from 3-10 days depending on the country it is going to. Express shipping also includes a signature on delivery and free SMS tracking if required. You may wish to check with your local postal service if your order has not arrived when it was due, as you may not have been notified of an attempted delivery. Ensure you check your tracking details regularly from time of dispatch to monitor the progress of your delivery.

You will be notified if your delivery is returned to us and an additional shipping cost will be required before your order is shipped again if:

Your order wasn't collected from your local post office or delivery centre within the required time frame.
You refused to pay customs duty that may be required.
An incorrect shipping address has been supplied to us.

TAXES & CUSTOMS DUTY: International buyers are liable for any customs and import taxes that may incur. All countries regulations and taxes will vary. We are not responsible for delays due to items being held in customs for any extent of time.

Australia Post DOES NOT offer a fragile service. Whilst we take every care in packaging your order, we are NOT responsible or liable for any breakages, damage or lost items during the delivery process.

WALLPAPER PROOFING

We will email you a proof for all wallpaper designs.

Take a few minutes to carefully check dimensions, content and layout. If all is correct and you are happy for us to proceed, then you will need to confirm that this proof is approved and ready for print.

Please note that the wallpaper will be made to the size requested so please ensure it is correct. We do however add an extra 20mm on each wall edge and at the bottom of each drop. This is to allow for uneven walls etc. and can be trimmed after application.

Once you have approved your proof and your order is printed, you cannot make any changes.

COLOUR MATCHING

Our wallpaper and wall decals are printed in CMYK (4 colour process). Although the colours are generally the same we cannot guarantee there won’t be a slight variation in ink colour for each item printed. If you wish to match a paint colour, we would suggest waiting until you receive your order to ensure an exact colour match.

The colours printed may vary slightly from what you see on screen due to different monitor settings and calibrations. We also recommend viewing your proof on a computer as phones and tablets may display the colours incorrectly.