THE IMPORTANT STUFF

Payment

We accept PayPal, credit card and debit card for payment. Please click on the 'checkout with PayPal'  button even if you wish to pay by card as it will then bring up two payment options - pay with your PayPal account OR pay with credit or debit card.

Delivery

We use Australia Post for all our deliveries. Delivery can take anywhere from 3-14 days depending on where you are located and the product ordered. We offer FREE STANDARD SHIPPING (Australia wide only) on all products. Express post can be selected at checkout for an additional $10.00 charge (this does not include wallpaper). We also ship worldwide for an additional rate of $15.00 (worldwide) / $10.00 (New Zealand) for prints only. Contact us for a quote on shipping wallpaper and large wall decals worldwide.

* All prints will be shipped within 10 business days from ordering. 

* Wall decals will be shipped within 14 business days from ordering.

* Wallpaper will be shipped within 2-5 weeks from ordering - You will be given a more accurate delivery time after ordering.

* Digital files (personalised prints and invitations only) will be sent via email within 72 business hours from ordering.

We do NOT offer tracking on A4 prints (except for when express post is required). All A3, A2 and A1 prints, Wall Decal and Wallpaper will have a tracking number. You will be sent your tracking number via an automated email after your order has been dispatched.

We are based in Melbourne and are happy for you to collect your order to save on postage costs. Contact us for pick up details.

Australia Post DOES NOT offer a fragile service. Whilst we take every care in packaging your order, we are NOT responsible or liable for any breakages, damage or lost items during the delivery process.

Our Products

PRINTS

Each design is printed onto 250gsm, photo quality, gloss card. Our prints are available in 4 sizes - A4 (210 x 297mm) - A3 (297 x 420mm) - A2 (420 x 594mm) - A1 (594 x 841mm) and are supplied unframed.
We are happy to supply custom sizes to suit your requirement.
Each A4 print is packaged in a clear protective cello bag with a sturdy card backing for extra strength and is posted in a 'do not bend' large cardboard envelope.
A3, A2 and A1 prints are packaged in a large plastic protective bag or paper covering, rolled and delivered in a postage tube.

WALL DECALS

Ginger Monkey wall decals are made using a commercial grade white stock with a non-permanent adhesive - specifically formulated for indoor application. They can be removed easily from most surfaces without damage or leaving any 
residue. Each decal is printed full colour (CMYK) using child-safe, eco-friendly inks, onto a white high quality stock with a matte finish. 

Full application and removal instructions will be included with your order. 

 

APPLYING YOUR DECALS-

Materials needed:

1.  Damp soft cloth

2.  Credit card wrapped in soft cloth to be used as a squeegee

Procedure:

1.  Clean wall with damp cloth to ensure wall is perfectly clean and dust free

2.   Turn decal face down on flat surface (like a table) and peel back backing paper about 100mm from top.

3.   Put a crease in the backing paper so it won’t fall back on the exposed adhesive layer.

4.  Try not to touch the adhesive with your fingers as this will damage the adhesion qualities.

5.   Lift and position the decal with the exposed adhesive on the wall. Once happy with position, let about 30mm of the exposed         adhesive adhere lightly to the wall.

6.  Then, using the soft cloth squeegee, apply the first 100mm to the wall, always working from the centre out and removing all         air bubbles as you go

7.    Do not progress further till all air bubbles are removed and you are happy with the positioning of the decal. You can         reposition if necessary.

8.   Once all is OK, get someone to help you and lift the bottom of the decal off the wall a bit with both hands at the extremities.

9.   Gradually, peel the backing paper from the decal in 50mm intervals, smoothing the decal in position as you go.

10. Work from the centre out to ensure no air bubbles are trapped. Always work in small sections at a time.

11.  Continue peeling and applying in 50mm sections till the decal is mounted completely to the wall 

Decals can only be applied to clean, flat, smooth surfaces including painted interior walls, glass, metal, doors, etc. Rough surfaces such as brickwork, rendered walls and rough wood are not suitable. 

Some textured paints may also reduce the adhesion of your decals. Please check with us if you are unsure of your surface.

It is recommended to wait at least 3 weeks after painting a wall before applying your decal to ensure the surface is completely dry. Our vinyl decals are easily removable but are NOT reusable. Please take your time when applying them and insuring they are in the correct position. 

REMOVING YOUR DECALS -

If your walls were in good condition prior to application and were prepared properly, there is no reason why our decals should not remove easily without damaging your paintwork or leaving any adhesive residue.

It is recommended that you remove your decals in warmer weather (above 20 degrees) for optimal results. 

Using a knife, first lift up cautiously one corner of the film. Then slowly draw the film from the surface at a 180° angle. In cooler weather, heating the vinyl with a hairdryer while pulling makes removal considerably easier.

WALLPAPER

Brighten up your home interior with our beautiful wallpaper. Odorless prints, child-safe and eco-friendly, Ginger Monkey wallpaper is a great way to add that wow factor to your home with the environment in mind. Application and removal is easy, just add water to activate the glue on wallpaper backing. Will last up to 20 years. This stable wall paper includes a pre-paste and removes cleanly.

Full application instructions will be supplied with your order. We advise that you lay out each panel and check alignment before applying to the wall.

Clink on our Example application video for a guide on applying your wallpaper. 

* Please note this video issued by HP (USA) is a guide only and should not be used as full installation instructions. All walls and applications are different so this may not suit your requirements. If in any doubt please seek advice from a wallpaper installation specialist. Ginger Monkey is not liable for any errors in wallpaper application.

Ensure you provide us with the exact and correct measurements when ordering this product as we manufacture the wallpaper to the specifications provided by you, the customer, and will not be liable for any measurement errors.

Please take care when installing your wallpaper as damaged paper due to incorrect application will not be refunded and cannot be returned.

Proofing

We will only email a proof for personalised prints and wallpapers. All generic designs do not require approval prior to printing. Some basic personalised prints which only include a single letter or name, may be printed and sent without a proof being provided. 


When checking your proof, please ensure you carefully check spelling, content and layout. If all is correct and you are happy for us to proceed, then you will need to confirm that your proof is approved and ready to print. No other changes can then be made. 

 

Please note that due to various computer screen calibration, the colours that appear on your screen may differ slightly from the product you receive. Any slight variance is not considered defective and a refund will not be issued.

Ginger Monkey ABN. 62 826 769 744