SHIPPING & PRODUCTION TIMES
CLICK HERE to see all estimated production and dispatch times for Ginger Monkey products.
We currently use Australia Post for all deliveries. Shipping can take anywhere from 2-14 days (within Aus) from dispatch date. Delivery time varies depending on where you are located and the product ordered. We offer FREE STANDARD SHIPPING (Australia wide only) on all products.
CLICK HERE to check the delivery status of a current order. You will need to enter your Australia Post tracking number provided on your delivery confirmation email.
All products will be issued with a tracking number. You will be sent your tracking number via an automated email after your order has been dispatched.
Our FREE standard delivery includes tracking Australia wide however does not require a signature. If you require a signature upon delivery, please choose the 'Signature on Delivery' option for an additional $5.00 (within Australia Only). By choosing the FREE standard shipping option, you agree to your order being left in a safe place by the driver without notification.
Express post delivery is available for an additional cost and includes overnight delivery (where available) and tracking. It does not include a signature on delivery. The Express Post shipping option does not shorten the production time - As all products are made to order, the standard required time to produce your order will remain the same. Your order will be sent express post when it's ready for dispatch.
Signature on Delivery is available for an additional $5.00 and will require your order to be signed for on arrival. If you're not available to sign for the delivery, the driver will not leave your order in a safe place. Your order will be forwarded to your local post office awaiting signed collection.
We are based in Melbourne and are happy for you to collect your order to save on postage costs. Contact us for pick up details.
We ship all products worldwide. Shipping costs will be automatically calculated at checkout. Standard worldwide shipping includes tracking on all items. Delivery can take up to 3 weeks depending on the destination country.
You may wish to choose Express International Shipping to expedite your order. Express shipping can take anywhere from 3-10 days depending on the country it is going to. Express shipping also includes a signature on delivery and free SMS tracking if required. You may wish to check with your local postal service if your order has not arrived when it was due, as you may not have been notified of an attempted delivery. Ensure you check your tracking details regularly from time of dispatch to monitor the progress of your delivery.
You will be notified if your delivery is returned to us and an additional shipping cost will be required before your order is shipped again if:
- Your order wasn't collected from your local post office or delivery centre within the required time frame.
- You refused to pay customs duty that may be required.
- An incorrect shipping address has been supplied to us.
TAXES & CUSTOMS DUTY: International buyers are liable for any customs and import taxes that may incur. All countries regulations and taxes will vary. We are not responsible for delays due to items being held in customs for any extent of time.
Australia Post DOES NOT offer a fragile service. Whilst we take every care in packaging your order, we are NOT responsible or liable for any breakages, damage or lost items during the delivery process.
FOR PRODUCTION TIMES CLICK HERE